Monday, December 01, 2008

Day 10, The Uverse is gone, but the Suction Remains.

Thirteen hours.

That was how long my Uverse service was working
. On the 13th hour someone was dispatched to reconnect my DSL AFTER the Uverse service had finally been established. Of course they didn't TELL me they were coming to do so and so they were unable to complete the switch back to DSL because they could not gain access to the back yard, so they left the job half done. Then the DSL office, unlike the rest of AT&T, folded up the tent and went home over the Thanksgiving weekend and did not re-open until today. So again I have NO internet access at all. We are on day 10 of this misadventure.

The service, what little I was able to play with, was nice. The customer support on the other hand is abysmal and that is being far too kind. I cannot use the words I would really like to use for fear of being branded a pornographic site or hate speech site or worse. I would really like to know who in the corporate structure I can contact to vent my anger about this to. This really needs to be brought to the attention of the management. They cannot possibly be allowed to think that their operation is anything BUT dysfunctional in the extreme.


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