METRO's service "Improvements"

Yesterday, my wife arrived at the Spring Park and Pilliage as usual to find a very large group of people standing around which is NOT usual. By large I mean somewhere between 50-75 people at least. There was a "Supervisor" standing at the loading area, there were no buses in the loading area, that is not to say there were no buses, there were several! But they were all lined up out on the street and the "Supervisor" would not allow them to enter the Park and Pilliage in order to board passengers, "because it wasn't time" he said. after almost half an hour, he finally allowed the buses to begin boarding. then on the way home, the first bus was packed like a sardine can and running late. the next bus, which was less than two minutes behind and early, was essentially empty.

Methinks there is a lack of understanding at the LeePeeBrown Building on what the definition of "improvement" is.